Terms and conditions of sale

Terms and conditions of sale

By placing an order with Rento BV (later called ‘seller’), you (later called ‘customer’) agree to the terms and conditions below. These conditions are valid until a new version is drawn up.

1. Definitions

a) Goods: machines and accessories.

b) Customer: the person placing the order.

c) Seller: Rento BV.

2. Prices

a) The vendor reserves the right to adjust prices if:

- the validity of the quotation has expired

- if there are changes in exchange rates

- if the contract has not yet been concluded

- there are unexpected increases in the prices of raw materials

b) The prices stated always exclude: transport, VAT, customs duties, excise duties, taxes, fees, training, installation and any associated accommodation costs. If the seller advances these, they will still be charged to the customer.

3. Conclusion of the agreement

a) An order is accepted by the seller when an order confirmation has been forwarded.

b) Orders may be refused by the vendor if

- the price at the seller's supplier has been changed

- the goods are no longer available

- the customer has liquidity problems or is repeatedly late paying its invoices

- the requested delivery date is not feasible
c) The customer is responsible for thoroughly checking the order confirmation and pointing out any errors to the seller within 48 hours.

d) Changes to the price carried out by the seller, are considered accepted if the buyer does not cancel his order within 48h after the notification of the change.

e) If the goods are no longer available, the seller will propose an alternative if possible.

4. Execution of the agreement

a) Offers are made on an ‘ex works’ basis: collection by the customer, in the seller's warehouse.

b) Transport is entirely at the customer's expense. If the seller does need to provide transport for delivery of the goods on site, this is an additional paying service. The customer shall provide the necessary means to unload the goods in a proper and safe manner. The seller's responsibility stops when the goods leave the warehouse. From this moment on, the customer assumes all risks and the seller is no longer responsible for damage or loss of the goods.

c) The seller undertakes to comply with the predetermined delivery date to the best of his ability. If, despite all due diligence, a delay in the delivery time should occur, the vendor shall inform the customer and take the necessary steps to minimise it.

d) As soon as the goods are ready in the vendor's warehouse, the vendor shall be entitled to invoice these goods, even if they have not yet been collected/delivered. These are then also payable within the agreed period.

5. Terms of payment

a) The terms of payment shall be laid down on the seller's order confirmation. Payment shall be regarded as timely when the money is in the seller's account within the specified period.

b) Where advance payment for delivery has been agreed, reference shall be made to the total price.

c) In case of delay in payment, the seller is entitled to charge interest on the overdue payments of 7% above the current European Central Bank discount rate.

d) In case of delay, the buyer may be requested to pay all other outstanding amounts immediately and the seller may suspend the performance of other contracts with the buyer, without any possibility of claim.

e) There is no right to discount until all past due invoices have been paid.

f) The buyer loses the benefit of deferred payment if there are repeated late payments, when his solvency is compromised by financial problems such as filing bankruptcy proceedings, cessation of payments.

6. Right of ownership

a) The seller retains ownership of the goods until full payment has been received.

b) The vendor retains ownership and authorship of illustrations, drawings, designs and all other descriptive or illustrative documents. On request, these should be returned to the seller.

7. Checks

a) Upon receipt of the goods, the purchaser is obliged to examine the packaging to verify any damage due to handling (entrapment, perforation holes, open boxes, noticeable repackaging, ...), among others. The number of parts delivered must be compared against the delivery note provided.

Any problems must be recorded using a digital camera, documented in detail and forwarded to this e-mail address of the seller: info@rento-tools.be, within 72 hours of receipt of the goods. Failure to comply with these Guidelines before receiving the goods may result in the claim being rejected.

8. Warranty

a) The seller's warranty is 24 months from the date of delivery to his premises and covers the conformity of the goods with the technical characteristics specified.

b) The seller does not guarantee their suitability for other applications of the buyer, not expressly mentioned in the contract or described in the technical characteristics.

c) The warranty does not cover defects caused by post-delivery events that cannot be attributed to the Seller, including failed inspections upon receipt of the good as specified in Clause 7a; careless storage; natural wear and tear; alterations or repairs made by the Buyer or third parties in an unsuitable manner or without the Seller's consent.

d) The Buyer shall notify the Seller of the non-conformity of the good within 10 days of receipt, by photographic documentation.

If there are no visible defects, the Buyer shall notify the Seller within 10 days of discovery of the defects, enclosing photographic documentation.

e) The warranty shall only apply if the complaint about the defect is reported within the period specified above. However, the Seller reserves the right to examine and check the goods to verify whether the Buyer's complaint is justified.

Unless otherwise agreed by the parties, if the complaint is made within the specified period and is well-founded, the Seller shall proceed to replace the defective components. In this case, the Buyer may obtain neither rescission of the contract nor a price reduction.

The Buyer shall not demand rescission of the contract even if the goods have been irreversibly transformed or are not yet available. In any case, any complaints of the Buyer do not justify the suspension, even partially, of the payment of the disputed goods, nor the suspension of the collection of the goods and the payment of other deliveries.

9. Liability

a) By purchasing the goods, the customer acknowledges to be sufficiently trained and informed for their correct and safe use. The manuals do not guarantee correct use if the user is not trained. The vendor is not liable for the work carried out with the goods purchased.

b) The vendor cannot be held liable for damage or accidents caused by the use of the goods by the customer.
c) The customer is fully liable for all damage, loss or theft of the goods.

d) The customer is fully legally liable for all damages of any kind caused directly or indirectly to third parties.

e) In case of loan to third parties, the customer remains fully liable. It is not permitted to use the goods as collateral in any way as long as they have not been paid for in full.

10. Return of goods
a) Articles ordered and to be produced can no longer be cancelled and will have to be taken and paid for in full, unless otherwise agreed in writing with the seller.

b) Goods which the customer wishes to return must first be notified to the vendor in writing. The latter will in turn give or withhold his approval to take them back.

c) The vendor has the right to charge a fee for taking back the goods and as such not to credit the full amount.

d) Transport of the goods to be taken back will be handled as in art. 4b.

11. Force majeure

a) The seller shall be entitled to suspend the performance of its contractual obligation if such performance becomes impossible or unnecessarily burdensome due to unforeseen events beyond its control, such as strikes, boycotts, lockouts, fires, war, riots, delays in the delivery of parts or raw materials. In such cases, the seller must immediately notify the customer in writing of the occurrence and end of such force majeure situations. Should the suspension be due to force majeure, longer: After six weeks, either party has the right to terminate the contract by giving written notice to the other party, without incurring liability obligations or damages.

12. Termination of the contract

a) The contract shall be deemed to be terminated if the customer fails to pay or fails to collect the goods within the seller's established deadline.

b) The termination of the contract shall take place at the time the seller notifies the customer in writing of his intention to make use of the Termination of Contract. In the event of termination, the goods (if already delivered) must be returned to the seller within 7 days, with costs to be borne by the customer. Delay in returning the good shall result in the payment of a penalty of 1% of the price of the good for each day of delay.

c) In case of dissolution of the contract, in addition to the return of the goods, the customer shall also owe a penalty of 50% of the price of the good.

d) If the customer fails to collect the goods, the seller is entitled to retain the advance payments made by the customer as a penalty, to the exclusion of any further damages. The customer will still reimburse the seller for costs arising from the termination of the contract and the return of the goods.

13. Jurisdiction

a) The courts of Antwerp shall have exclusive jurisdiction for all disputes.